Terms & Conditions – Droylaa Coffee

Welcome to Droylaa Coffee. By using our website or placing an order with us, you agree to a few simple terms that help us keep everything running smoothly—for you and for us.

We’ve kept this straightforward, so you don’t have to decode complicated legal language.

  1. Using Our Website

When you browse or order from our site, you agree to:

  • Provide accurate details (especially for delivery)
  • Use the website responsibly
  • Not misuse or attempt to disrupt our services

Basically, just use it the way it’s meant to be used—simple and fair.

  1. Orders & Availability

We do our best to keep everything updated, but sometimes:

  • Certain items (like your favorite frappe or pasta) may be unavailable
  • Prices may change without prior notice
  • We may need to cancel or adjust an order due to unforeseen reasons

If something changes after you’ve ordered, we’ll inform you right away.

  1. Pricing & Payments

All prices listed on our website are in INR (₹) and include applicable charges unless mentioned otherwise.

  • Payments are processed securely
  • We accept standard online payment methods
  • Orders are confirmed only after successful payment

No hidden surprises—what you see is what you pay.

  1. Order Cancellation

We get it—plans change.

  • Orders can be canceled only before preparation starts
  • Once your coffee is brewing or your sandwich is being made, cancellation may not be possible

If you need help, reach out quickly—we’ll try our best.

  1. Refund Policy

Refunds are handled fairly:

  • If your order is canceled successfully, the refund will be processed
  • If there’s an issue with your order (wrong item, quality concern), let us know
  • Refund timelines depend on your payment provider

We’re here to make things right, not complicated.

  1. Delivery Terms

For deliveries:

  • Please provide the correct address and contact details
  • Delivery times are estimates, not guarantees (traffic happens!)
  • Someone should be available to receive the order

If delivery fails due to incorrect details, we may not be able to reprocess it.

  1. Food & Quality

At Droylaa Coffee, we take quality seriously.

  • All items are freshly prepared
  • Taste may slightly vary (that’s the beauty of real food)
  • Images shown are for representation

We aim to give you the same great experience every time.

  1. Intellectual Property

Everything on this website—content, images, branding—belongs to Droylaa Coffee.

  • Don’t copy, reuse, or distribute without permission
  • Respect the work that goes into building this experience
  1. Limitation of Liability

While we do our best to provide a smooth experience:

  • We’re not responsible for delays beyond our control
  • We’re not liable for indirect issues arising from website use

That said, we always try to resolve concerns in a fair way.

  1. Changes to Terms

We may update these terms occasionally to reflect changes in our services.

Whenever we do, the updated version will be posted here.

  1. Contact Us

If you have any questions about these terms, feel free to reach out.

Droylaa Coffee
Serving more than just coffee ☕